
Frequently Asked Questions
Find answers to the most common questions about our services, processes, and offerings. Browse the FAQs below to quickly find the information you need.
The Brand
Tom Miller is a premium eyewear brand. We design sunglasses and frames around one idea: optics that perform. Clear lenses, balanced frames and finishes that hold up to daily wear. We launched in 2026.
Delhi. Our design, brand and customer teams work from here, and our first flagship store opens in New Delhi this October.
Tom Miller is run by two brothers. One leads sourcing, manufacturing and distribution; the other leads direct-to-consumer, marketplaces and creative direction.
The name is intentional: short, easy to remember and not tied to any single language or region. Quiet, premium and built to travel.
You can find Tom Miller on Myntra and Amazon (where we list our premium tiers), at a curated set of opticians across Delhi, Chhattisgarh, West Bengal, Rajasthan, Jalandhar, and Jhansi, and at select trade exhibitions through the year. Use the store locator on our website to find a Tom Miller stockist near you.
Materials & Craft
Our frames come in acetate, metal and lightweight cellulose plastic, depending on the model. Each product page lists the frame and temple material. Our hinges are precision components built to take years of opening and closing without loosening.
Acetate is plant-based and hand-polished, which gives it a depth of colour that moulded plastic cannot reproduce. It sits warm against the skin, holds its shape over years and wears in rather than wearing out.
Many of our sunglasses use polarised lenses, which cut the glare bouncing off water, glass and roads. Look for Polarised in the product title. Every Tom Miller sunglass blocks 100% of UVA and UVB.
A single Tom Miller frame passes through multiple hands across multiple days: cutting, milling, tumbling, hand-polishing, hinge-setting, lens-fitting and quality control. Premium is not the price. It is the process.
Partly, by design. Cutting and milling use precision machines, because acetate has to be cut to tolerances no hand can hold. Everything after that, from polishing and finishing to hinge work, lens-fitting and quality checks, is done by hand.
Pricing
Each frame is priced for what goes into it: material, lens, finish and the hours behind it. The price on our website is the everyday price.
Buying & Fit
Optical frames on our website are sold as frame-only by default. You can take your Tom Miller frame to any trusted optician — including the partner opticians listed on our store locator — and have your prescription lenses fitted there. If you prefer, you can also buy through a Tom Miller stockist who will handle the prescription end-to-end for you.
Yes — we would rather you take a minute longer and pick the right frame than rush a purchase. Write to us on WhatsApp or email with a clear photo of your face (front-on, no glasses) and the two frames you are considering, and we will give you an honest opinion. We will tell you if neither of them suits you. That is the kind of brand we want to be.
Most faces have more options than people think. We will be launching a face-shape style guide on the website soon to help you narrow down your choices. In the meantime, the simplest rule is — if you have a softer face, sharper frames balance it; if you have a sharper face, softer rounded frames work well. Beyond that, taste matters more than rules.
Shipping & Returns
We ship across India. International shipping is on our roadmap and we will announce it on this page when it is ready.
Orders are dispatched the same day they are placed, 7 days a week. Most metro and Tier-1 city orders arrive within 3 to 5 working days; Tier-2 and Tier-3 cities take 5 to 8 working days. You will receive a tracking link by email and SMS once your order ships.
Yes. Shipping is free on every order on the Tom Miller website. We do not believe in adding a delivery charge at the last step of checkout.
Return requests are accepted only on the same day your order is delivered. Email info@tommiller.in that day. The product must be unused, unworn and in its original packaging, with the case, cloth and all accessories. Requests made after the day of delivery cannot be accepted.
If your order arrives damaged in transit or you received the wrong product, email info@tommiller.in on the day of delivery with a clear photo or short video showing the issue. Once we have inspected and verified it, we will issue store credit.
We do not offer exchanges. If you would like a different style, request a return on the day of delivery and place a new order.
Yes, as long as the order has not shipped. Orders are dispatched the same day, so write to us as soon as possible and we will cancel and refund it. Once an order ships, the standard return policy applies.
Warranty, Repair & Care
Yes. Every Tom Miller frame is covered by a one-year warranty against manufacturing defects — hinge failure, lens delamination, frame splitting at a stress point, and similar issues. The warranty does not cover damage from drops, sitting on the frame, or pets. If something fails within a year due to a manufacturing defect, we will repair or replace it, with no shipping cost to you.
Accidental damage (drops, impact, breakage), normal wear like scratches on lenses from use, damage caused by chemical exposure (household cleaners, hair spray, perfume), and any modification done by an unauthorised optician are not covered. If you are unsure whether your issue is covered, write to us with photos and we will tell you honestly.
We repair Tom Miller frames at a fair charge for as long as the parts are available. Send us photos of the damage and we will give you a repair quote within 48 hours. Most repairs are completed within 7 to 10 working days. We would rather you keep wearing a frame you love than replace it because something small went wrong.
Use the microfibre cloth that comes with your frame to clean the lenses. Wash the frame with mild soap and lukewarm water if it gets oily; dry gently with a soft cloth. Never use tissue, paper towels, or household glass cleaner on the lenses — they will scratch the coating over time. When you are not wearing them, keep them in the case we provide. Do not leave them on the dashboard of a car; heat warps acetate.
Yes. Frame adjustment — tightening temples, straightening bent arms, adjusting the nose bridge — is standard work that most opticians do well. If you want it done by someone who knows our frames specifically, visit a Tom Miller stockist from the store locator.
Sustainability & Authenticity
Our acetate is plant-based, made primarily from cotton and wood pulp rather than petroleum-based plastic. Our manufacturing partners follow established environmental standards. We are honest about where we are on the sustainability journey — we are not perfect, and we are not going to greenwash. We are building a brand that lasts, which is in itself the most sustainable choice in fashion — a frame you wear for five years instead of replacing every season.
Every Tom Miller frame has the brand name engraved on the inside of the temple, the model code (M followed by four digits and a colour code) printed clearly, and ships in a Tom Miller branded case with a microfibre cloth and product card. If you bought from our website, from Myntra, from Amazon, or from a listed stockist, it is authentic. If you bought from somewhere not on our channel list, write to us with photos and we will confirm.
No. Any other listing claiming to sell Tom Miller online is not authorised by us. We list our premium tiers on Myntra and Amazon, and our full range on our website. Offline, we sell through our verified partner opticians listed in the store locator.
Customer Support
WhatsApp and email are the fastest ways to reach us. We respond within one working day, usually faster. The details are listed at the bottom of every page on the website.
Yes — for customer service questions and store-related queries. The number is listed on the contact page. We prefer WhatsApp for most queries because we can share photos and references back and forth, which is more useful than a phone conversation for an eyewear question.
Write to us. If your question is good enough to be missing from this list, we will add it here, and we will write back to you personally with the answer. Building the brand is a conversation, and your questions are part of it.