TOM MILLER

Returns & Exchange

At TOMMILLER, every eyewear piece is crafted with precision and quality control. To maintain product integrity, hygiene standards, and a seamless luxury experience, we follow a structured purchase policy outlined below.

Policy

Returns & Exchanges

As our eyewear is carefully inspected and prepared prior to dispatch, purchases made on our website are considered confirmed and non-returnable.

We currently do not offer returns or exchanges on:

Sunglasses

Optical frames

Any eyewear products sold through our platform

We encourage customers to review product specifications, sizing details, and images carefully before completing their purchase.

Payment

Payment Policy (No COD)

TOMMILLER operates on a 100% secure prepaid model.

Cash on Delivery (COD) is not available

All orders must be completed through online payment at checkout

Exceptions

Store Credit Policy

In exceptional circumstances such as:

Verified dispatch errors

Products received in damaged condition due to transit

Payment discrepancies

TOMMILLER may, after review and verification, issue Store Credit (Website Credit) instead of monetary refunds.

Key points regarding Store Credit:

Credits will be issued at the discretion of the company after inspection

Store Credit will be valid for use on our website within a specified period

Store Credit cannot be transferred or converted into cash

Standards

Hygiene & Product Integrity

Eyewear products come into direct contact with the face and eyes. For hygiene and safety reasons, opened or used eyewear cannot be accepted back. This policy helps maintain the highest standards for all customers.

Agreement

Order Confirmation

By placing an order on the Tom Miller website, you acknowledge and agree to this policy, including:

No return or exchange

No Cash on Delivery

Store credit issuance (where applicable) at company discretion

Contact & Assistance

Questions? We Can Help.

For any questions regarding this policy or assistance with your order, please reach out to our customer service team.